What to look for
- A clear definition of a 'room' and the price per room
- The cleaning method, like hot-water extraction
- Liability insurance
- Stain and pet odor treatment priced up front
- Reviews that mention no surprise charges
Questions to ask before you hire
- How big can a room be before it counts as two?
- What method do you use, and how long will it take to dry?
- Is pre-treating stains included?
- What does pet odor treatment cost, and does it reach the pad?
- Do you move furniture?
Getting and comparing quotes
Tell each company the same rooms, hallways and stairs. Compare total prices, not per-room ads, and ask what would make the price change once they're on site.
Red flags
- Very low per-room ads with lots of add-ons
- Won't give a total before starting
- Pushes protectant or deodorizer on every job
- Leaves carpet soaking wet