What to look for
- A real local address and phone number
- Liability insurance
- Clear pricing on springs, cables and openers
- A written warranty on parts and labor
- Reviews that mention honest pricing, not upsells
Questions to ask before you hire
- What's your service call fee, and is it credited to the repair?
- Do you replace both springs or just the broken one?
- What brand and cycle rating are the springs?
- What does the warranty cover, and for how long?
- Do you charge more for nights and weekends?
Getting and comparing quotes
If you have time, call two or three companies and describe the problem the same way. For a broken spring, ask for the price of the spring replacement itself so you can compare.
Red flags
- Won't give any price until they're in your garage
- Pushes a new door when a part would fix it
- Has no local address or uses a generic name
- Asks for payment before the work is done