Homeowner guide · Water damage restoration

How to hire a water damage restoration company

To hire a water damage restoration company, act quickly but check a few things first: IICRC-certified technicians, insurance, how they document moisture for your insurance claim, and whether they'll give you a written estimate before work goes beyond emergency drying. You can choose your own company, even if your insurer suggests one.

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IICRC-certified technicians
2
Moisture readings documented
3
Written estimate
4
Works with your insurer

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What to look for

Technicians certified by the IICRC
24-hour emergency response
Moisture meters and photos to document drying
Experience working with insurance claims
Clear pricing for drying equipment by the day

Questions to ask before you hire

Are your technicians IICRC certified?
How will you document moisture for my insurance claim?
How long will the drying equipment run, and how is it billed?
Do you handle rebuilding or only drying?
How do you test for and handle mold?

Getting and comparing quotes

In an emergency you may not have time for several quotes. Ask for a written estimate before anything beyond emergency water removal and drying, and keep copies of every photo and moisture reading.

Red flags

Asks you to sign over insurance payments before explaining the work
Won't document moisture readings
Removes far more drywall than needed without explaining why
Shows up unasked after a storm

FAQ

Common questions

Can I choose my own water damage company?

Generally, yes. Your insurer may suggest one, but you can usually pick. Check your policy and tell your insurer who you hired.

What is IICRC certification?

The Institute of Inspection, Cleaning and Restoration Certification trains and certifies restoration technicians. It's a common sign of proper training.

How long does water damage drying take?

Often several days, depending on how wet the materials are. Good companies check moisture daily until it's dry.

Water damage restoration

Common water damage restoration jobs

All water damage restoration

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