Cosmopolitan Maid Service

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Just a bunch of litterers putting their unwanted pamphlets and flying like trash across my street

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We gave them a try twice. 1st time they were suppose to give us window of service and missed window. Cleaning was average at best but no communication. We communicated to owner and was reassured next time would be better. 2nd time they missed window again, sent numerous text and no response. After three hours we sent cancel message and no response. 1 hour later they showed up and we had to explained we cancelled already (awkward conversation for poor employees). No one even called us back. Obviously don’t care. Disheartening. Can’t run a successful business with no communication or lack of attention to details. [update]. Not even 24 hours after this post, the owner debited our card for cancellation. Seems like an act of retaliation for a honest review. Wish I could change this to a Minus one star

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The cleaners were very nice, but did a terrible job. Very expensive to have not fully vacuumed floors, clean counters, or clean coffee table, and more. Not impressed. Owner offered for them to come back, but it was such a bad job I turned her down and just hired someone else to try to find someone that does a good job.

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While we loved our cleaning ladies, the owner of this business is not very professional or accommodating. When the crew was late, upon asking to reschedule as I could not wait for them any longer, I was told that I was rude for asking and should understand that they were backed up from the prior week. While delays and missteps happen with any business, this owner does not know how to problem solve or to work out what works best for their customer, especially considering it is in their customers home.

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