I called Harlan Johnson because a room at my rental property wasn't cooling and I was out of town. My wife met the technician there. He told her the two condensers sitting next to each other needed to be cleaned off, spent about 15 minutes on it, and charged $400 per unit — $800 total. Then he charged another $800 to reattach a duct that was barely loose. That's $1,600 before anyone had looked at why the room wasn't cooling. The tenant told me afterward that the duct still wasn't fixed. A second tech came out two days later, said he fixed it, and it still wasn't done. Two days after that I had to drive out and meet a technician myself, and I ended up helping him attach the duct — I was the one handling the putty. He then told me that should fix the room not cooling. I pointed out that was the return, not the supply, and he said it's all the same system so it would be fine. When I asked about the zone dampers, he told me he doesn't know how they work, he just installs them. I checked the zone board myself: the damper for the room in question had no light while the other two zones did, and it was reading closed while the others read open. He told me those lights just go out sometimes and it was working fine. His solution was to cut the duct open and replace it. I said there had to be another way, then messed with the damper myself for a few minutes and got it working. So after roughly $1,800 and three visits, the actual problem was solved by me, in my own attic. I can't recommend them.
Response from the businessI appreciate you sharing your experience, Joe, and I'm truly sorry to hear about the challenges you faced with our services. It's concerning to learn that the issues with your rental property were not resolved effectively and that you had to take matters into your own hands. Your feedback is invaluable, and I understand how frustrating this situation must have been for you and your wife. Please feel free to reach out via text or call if you'd like to discuss this further, as we’re here to assist you.
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Frankie
Sep 3, 2026
5
Juan is amazing hes so skilled he did my ac no problem and it works amazing give him a raise!
Response from the businessThank you, Frankie! We're glad to hear that Juan provided you with great service and that your AC is working well. We appreciate your feedback and will definitely consider your suggestion!
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Karin Soliday
Aug 21, 2026
5
My AC failed last night. I called Classic ABC Heating&Plumbing at about 8 pm, when I noticed my AC reading 83 degrees, despite being set at 78. They sent an excellent technician named Emmanuel Luna . He arrived the next morning and inspected my system. He explained the different systems they have and helped me to confidently choose the best system for me. I was expecting to need a new system before to long. He fixed my system to get by for the weekend, and arranged for an installation on Monday. I was impressed with the swift response, especially during a heat wave. The great service is appreciated! K Soliday
Response from the businessThank you, Karin! We appreciate your kind words and are glad to hear that Emmanuel provided you with excellent service. It's wonderful to know we could help you during the heat wave. Your satisfaction means a lot to us! We look forward to serving you again!
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Susan Biggs
Aug 20, 2026
5
Camden was great. He came out and immediately identified the issue and explained how it can be taken care of.
Response from the businessThank you, Susan! We're glad Camden was able to quickly identify the issue and explain the solution. Your feedback means a lot to us!
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Webscape Guru
Aug 14, 2026
5
Emmanuel was the best. He told me things about my HVAC unit that no other company was willing to explain or admit. I really appreciate his honesty and integrity and his willingness to go the extra mile.
Response from the businessThank you, Webscape! We're glad to hear that Emmanuel provided you with such valuable insights about your HVAC unit. His honesty and dedication to going the extra mile truly make a difference. We appreciate your feedback!
