HVAC Platoon Air Conditioning

Response from the businessThank you so much for the 5-star review! We truly appreciate your support and your trust in HVAC Platoon Air Conditioning.

Response from the businessSir, I’m sorry that you are upset. I have done everything reasonably possible to address your concerns. I have offered multiple solutions and gone above and beyond the original agreement in an effort to accommodate you. For anyone reading this response, the customer received a high-efficiency 20-SEER Bosch system with a 96% furnace and a 10-year warranty covering parts, labor, and refrigerant for a total price of $10,795. The concerns raised afterward involved rebuilding the closet base, raising the indoor unit, and raising the outdoor unit. None of those items were included in the original agreement. The customer previously submitted a five-star review and provided photographs showing the completed installation. I have retained the original agreement, photographs, messages, proposed solutions, and screenshots of the statements posted about my company. A one-star rating without an explanation does not accurately represent the work performed or the efforts made to address these concerns. Because this matter has now included statements about my company that I believe are false, I will preserve all documentation and handle any further dispute through the appropriate formal channels.

Response from the businessThank you so much for the kind words and recommendation! We truly appreciate you choosing HVAC Platoon. Our team takes pride in providing professional, knowledgeable service at a fair price, and we’re glad you had a great experience. Thank you again for your support!

Response from the businessThank you so much for the amazing review! We’re grateful for the opportunity to earn your trust. At HVAC Platoon, we believe in honest recommendations and fixing what’s needed—not replacing what isn’t. We’re thrilled we could get your system back up and running. If you ever need us again, we’re just a phone call away!