Panther Air HVAC

Response from the businessThank you so much for your incredibly thoughtful review! It means a lot that you've trusted Panther Air with both your home in Fort Worth and your daughter's new system in her home in Dallas. We're thrilled to hear you had such a positive experience with our entire team. Chase and everyone here take great pride in making sure every installation and service call is done the right way, and it's wonderful to know that commitment came through. We truly appreciate you recognizing the care we put into planning, communication, and quality workmanship. Thank you for recommending Panther Air and for continuing to choose us for your HVAC needs. We look forward to being here for you and your family for many years to come! -Brent Johnson, Owner at Pather Air.

Response from the businessUpdated response: Anthony/ Star Express Car Wash, Thank you for updating your review with the name associated with the account. We appreciate the opportunity to provide additional context now that we were able to identify your service history. We're sorry to hear you're disappointed with the outcome and would like to provide some additional context regarding the service we provided. Panther Air was not the contractor that installed the HVAC equipment at your facility. When we were called, we found that the equipment installed was not the correct type for the application and that the installation itself had significant issues. From the beginning, we were transparent in our recommendation that replacing the improperly installed equipment was the only solution we could confidently stand behind. We also explained that attempting repairs would likely be temporary and might not resolve the underlying issues. At your request, we made multiple service visits in an effort to extend the life of the existing equipment. As we had explained, those repairs ultimately did not provide a long term solution. After several repair attempts, we again discussed replacing the system. At that time, you let us know that if you decided to replace the equipment, you would be using another company. We understand that replacement is a significant investment, and it's not always the recommendation customers hope to hear. However, our responsibility is to provide honest, professional advice based on what we believe is the best long term solution, rather than recommend repairs we don't believe will deliver reliable results. Our reputation has been built on transparency, not telling customers what they want to hear, but what they need to hear. We'll continue to recommend the solution we believe is in our customers' best interest, whether that's maintenance, repairs, or replacement, even when it's the more difficult conversation. We appreciate the opportunity to serve our community and remain committed to providing honest guidance, quality workmanship, and solutions our customers can trust. Brent Johnson Owner, Panther Air HVAC Original Response: Hi Anthony, We’re truly sorry to see that your experience with Panther Air didn’t meet your expectations. Providing top-quality service and care is our priority, and we’d appreciate the opportunity to learn more about what went wrong. However, we have been unable to locate a customer record under the name provided in this review. We encourage you to contact our office at 817-668-7888 or brent@pantherac.com so we can review the details and address any concerns you may have. Thank you, The Panther Air Team

Response from the businessPaul, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and would like the opportunity to better understand what happened. However, we have been unable to locate a customer record under the name provided in this review. We encourage you to contact our office at 817-668-7888 or brent@pantherac.com so we can review the details and address any concerns you may have. At Panther Air, we are committed to providing quality workmanship, fair pricing, and excellent customer service, and we welcome the opportunity to make things right whenever possible. – Brent Johnson, Owner Panther Air

Response from the businessThank you so much, David! We’re happy to hear you were pleased with both our pricing and the quality of our work. At Panther Air HVAC, we take pride in providing honest service and top quality workmanship for every customer. We truly appreciate you taking the time to leave us a review and look forward to helping you again whenever you need us! If you ever have questions or need assistance, feel free to call us at 817-668-7888 or email info@pantherac.com — The Panther Air HVAC Team

Response from the businessThank you so much, Lloyd! We're honored to hear this was the best service you’ve ever had. At Panther Air HVAC, we take pride in delivering top-quality work and treating every customer like family. We truly appreciate you taking the time to leave a review and look forward to helping you again whenever you need us! If you ever have questions or need assistance, feel free to call us at 817-668-7888 or email info@pantherac.com. — The Panther Air HVAC Team